Orders Queries

How do I place an order?

Shopping with us is easy. You can browse by category or find products based on your needs using the search bar.

Once you’ve found what you’re looking for, click ‘Add to Cart’. When you're ready, head to checkout, enter your shipping and payment details, and follow the prompts to complete your purchase.

You'll receive an order confirmation by email, followed by tracking details once your order is on its way.

What payment methods do you accept?

We make checkout easy by accepting a variety of payment methods, including major credit cards and digital wallets.

You can select your preferred payment method at the final checkout stage after choosing your shipping option.

If you have any questions or need assistance, feel free to contact us at team@generationh.ae.

How do I use a discount code?

Simply enter your discount code in the designated box at checkout before completing your payment. Your savings will be applied automatically.

My Discount code is not working, what do I do?

No worries! Double-check that you’ve entered it correctly and that it’s still valid. If it’s still not working, reach out to us at team@generationh.ae—we’re happy to help!

Can I cancel or modify my order?

If you need to cancel or make changes to your order, contact us at team@generationh.ae or +971551731489 as soon as possible.

What if I entered the wrong address?

No worries! Our delivery courier will contact you to confirm your address and preferred delivery time. This gives you a chance to correct any mistakes before your order is shipped.

If you need further assistance, reach out to us at team@generationh.ae.

Delivery & Shipping

Where do you deliver?

We currently deliver to the United Arab Emirates. For more details on shipping terms check out our Delivery Information page.

How long does it take for my order to be delivered?

We process and dispatch orders within 1-2 working days. Orders placed on weekends or public holidays will be shipped the next working day.

Delivery times are estimates and may take longer for remote locations, during national holidays, or due to unforeseen circumstances.

For more details, check out our Delivery Information page.

When is the latest in the day I should order if I want to order via next day delivery?

To receive your order the next working day, place and pay for your order before 12 PM. For example, to receive your order on Thursday, you must order before 12 PM on Wednesday.

Please note that this service is subject to change.

My order is taking longer than expected. What should I do?

If your order hasn’t arrived within the expected timeframe, please reach out to us at team@generationh.ae, and we’ll look into it right away.

Product Information

How do you select your products?

Every product goes through our Three-Step Method and H-Code verification to ensure it meets the highest standards. Our nutrition experts thoroughly assess ingredients, sourcing, and quality—ensuring nothing makes the cut unless it’s genuinely good for you. Only the best earn a place in our collection, so you can shop with confidence, knowing every choice is clean, honest, and truly healthy for you

Can I choose products tailored to my personal needs and priorities?

Yes! We offer multiple ways to help you find the right products for your lifestyle. You can book a call with one of our in-house experts for personalized recommendations or use our carefully developed filters to sort products by dietary needs or categories. Every tool is designed to make selecting the best options for you simple, accurate, and stress-free.

Find more information about the ingredients used?

Yes! We believe in full transparency. Each product page includes detailed ingredient information so you know exactly what you’re getting. Every item goes through our Three-Step Method, where we carefully examine ingredients to ensure they meet our high standards.

If you have any further questions, feel free to reach out to our team at team@generationh.ae.

Returns & Exchanges

What are the shipping costs for returns?

We offer free returns on orders within Dubai. For returns outside the city, shipping costs may apply.

How long does it take to receive my refund?

Once we receive and inspect your return, we’ll email you a confirmation. Your refund will then be processed back to your original payment method within 7-14 working days.

If you haven’t received your refund after 14 working days, please contact us at team@generationh.ae.

Contact & Contact Support

How can I contact Customer Care?

We’re committed to providing exceptional customer support, and our team is here to ensure you have the best experience at Generation H.

If you have any questions that aren’t covered in our FAQs, you can reach us on team@generationh.ae